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Report a Concern FAQs

More information on how to report a concern and what happens next.

1. What methods can I use to report?
1. What methods can I use to report?

The hotline accepts messages by telephone or online. For any other reporting channels, you can make contact by telephone, email or request an in-person meeting.

2. What should I prepare before making a report?
2. What should I prepare before making a report?

Please give as much detail as possible when making a report. In particular, try to answer the following questions. This will help us to address your concerns quickly and effectively.

  • What has happened?
  • When and where did it occur?
  • Who was involved?
  • Does anyone else know about it?
  • Is there any evidence to confirm your allegations, such as documents or emails?
3. Who runs the Skanska hotline?
3. Who runs the Skanska hotline?

Our hotline is operated by an independent service provider, People Intouch, based in the Netherlands. They receive and where necessary transcribe and/or translate all messages before they are passed to HQ Ethics. This makes anonymous reporting possible as neither People Intouch nor Skanska can trace the origins of a report.

4. How do I report via the hotline?
4. How do I report via the hotline?

Our hotline can be used 24 hours a day, 7 days a week. You can report online or by phone. Either way, enter the access code and select a local language.

Online: Go to report online and follow the instructions to leave a secure message.

Phone: Dial the toll-free number for your country (see list on our main page here) and follow the instructions to leave your secure message. You will be speaking with an answering machine and your message will then be transcribed.

When you leave your report, you will receive a unique case number. Please keep a note of this as you will need it when returning to the hotline to check your report for feedback or follow-up questions. We encourage you to check back regularly because we will be unable to investigate your report properly without sufficient information. 

5. Can I report in my native language in the hotline?
5. Can I report in my native language in the hotline?

Our hotline is available in all languages in which Skanska operates. The response from Skanska will be in the same language as your message.

6. If I choose to be anonymous, how is this guaranteed?
6. If I choose to be anonymous, how is this guaranteed?

When you access the hotline by phone, People Intouch will transcribe your voice message and forward it to HQ Ethics for further investigation. Once we confirm that we have received this transcribed message, People Intouch will erase your voice recording. Nobody at Skanska will hear your voice message and People Intouch cannot trace your caller ID. 

When accessing the hotline online, your details are not captured, and no attempt is made to identify you. People Intouch will provide HQ Ethics with a unique code to access your message on their secure portal.  Nobody at Skanska will know who left an online report unless you choose to identify yourself.

Even if you don’t give your name, it may sometimes be possible for the identity of a reporter to be deduced from the information given in the hotline report. We will make every effort to ensure this doesn’t happen but can put additional protections in place if retaliation is a concern.  If you report using a channel where you cannot remain anonymous, your identity will not be divulged except where necessary for the investigation, or to comply with a legal obligation.

Although we respect the wish to remain anonymous, we encourage you to give your name and contact details, if possible. Anonymity might make it more difficult for your concerns to be fully investigated.

7. Can I provide documents in the hotline?
7. Can I provide documents in the hotline?

Yes, if you report online, you can upload documents to support your report. 

If you want to remain anonymous, make sure your personal details are not mentioned in any of the documents provided.

8. Who will deal with my report?
8. Who will deal with my report?

Minor issues will likely be resolved by the manager or function you raise it with. More serious matters could be escalated to your BU Ethics Committee or HQ.

If you report to the hotline, the HQ Ethics Committee has oversight: HQ Ethics acts on its behalf to identify the best way for the report to be investigated or resolved. This will very often be by the business unit, but if they lack expertise or independence in a particular case, HQ Ethics may deal with it directly or refer it to Internal Audit or an external consultant.

Following the investigation, relevant information may also be provided to specific Skanska managers to address any shortcomings identified.

9. How do I know my information will be kept secure and confidential?
9. How do I know my information will be kept secure and confidential?

All reports to the hotline are completely confidential and can be accessed only by designated people within HQ Ethics. Names are redacted wherever possible and will be shared with others only as strictly required to complete the investigation. No one else will receive the report unless it is necessary to comply with a legal obligation or consent is obtained

Personal data provided in a report will be processed in accordance with applicable data protection rules.  See our  Hotline Data Privacy document.

10. Will I get feedback?
10. Will I get feedback?

Yes, when reporting via the hotline, you should receive acknowledgement within seven days of your report being submitted. Where possible, we will let you know how we will deal with the matter you have raised. We will normally provide feedback on the outcome of our investigation within three months.  In the unlikely event that our report has not been completed in this time, we will provide you with a progress report and our final response as soon as possible.

The feedback you receive may be limited, depending on the nature of the issue, and will not breach the confidentiality of others.

11. What if I disagree with the outcome?
11. What if I disagree with the outcome?

Unfortunately, we cannot always substantiate what a reporter tells us. We are happy to hear from you if you have further information or insights to provide. However, we cannot enter into an extended dialogue if you believe there has been misconduct which cannot be proved or if you believe the consequences should have been different.  We have to take a fair and consistent viewpoint based on all the collated information from each report, and this may not match your own opinion.

12. What if I am mistaken?
12. What if I am mistaken?

Then you should still make a report. It is always better to check something than ignore it. As long as you are making your report in good faith, we are happy to investigate it. Encouraging reporting and a transparent culture of speaking up helps us maintain our high ethical standards, which makes this a happier and better workplace for everyone.

13. How long will the process take?
13. How long will the process take?

There is no easy answer to this.  Simple matters usually take less time to resolve, but there are sometimes unforeseen issues which mean it may take longer to let you know the outcome than we would like. We aim to complete all cases within three months, but obviously very serious or complex cases could take much longer. 

14. Who should I contact if I have questions which aren’t answered here?
14. Who should I contact if I have questions which aren’t answered here?

If you have any other questions relating to reporting, please contact Skanska Group HQ Ethics via Contact